Have any questions regarding ordering? Didn’t receive your order yet? Please look in our Frequently Asked Questions (FAQs). If you still cannot find the answer, do not hesitate to contact us.
It is easy to set up an account. It will only take a few minutes out of your time. If you have an account you can access it on any moment. But more importantly, you can check the progress of an order, and you can change your details. Next time you order again, it will speed up this process. Alternatively, if you do not like to create an account, you can check out as guest instead.
If you forgot your password, you can request a new password on the account page. Just click the link lost password and you will receive a new password via your e-mail.
Depending on where you are residing in the world, this might be the case. We are shipping from Luxembourg, which is in the European Union. Anything ordered within the European Union is free of any custom or duty charges. However, if it is outside the EU, charges may apply when our goods reach your destination. How much? We have no idea, and we have no control over the amount charged.
You will receive a confirmation via e-mail of your order with an order number. Before contacting us, in the event that you haven’t received this e-mail, please look in your spam folder. Did you make a mistake, in your e-mail perhaps? However, we will be happy to help you. Just contact us via chat, e-mail or telephone.
Products are not allotted to anyone till you have paid for your order, so this can happen. We do not sell items that are made in bulk and which have endless stock. Therefore, it is best to finish your order as soon as possible. Also, when you add something to your shopping basket, it is not reserved.
If it is not dispatched yet, it might be possible. However, we cannot promise this. It depends on a lot of factors. But we try the best to limit the shipping costs for you as much as possible.
Yes, that is possible. However, try to contact us as soon as possible. Please note that if you have paid in another currency, a difference in the exchange rate can exist.
You can find an extensive explanation about the ordering process on the page how to order. However, if you still have questions, do not hesitate to contact us. We are happy to help.
The good news is that you can. We ask a 20% down payment. We will send you a payment link and you can pay your downpayment via a trusted and safe link.
You will receive an e-mail with a track & trace code and the courier used. We normally give a link directly where you can track your order. Please note, This is not the case for children’s jewellery.
We have stated the estimated days for delivery. This is just an indication and only for Europe. If you are ordering outside of Europe the days stated here can exceed the time.
If you still need help, please contact us at email@example.com
Yes, you can pick up your order. But please you have to notify us first if you wish to take advantage of this method. Here we also ask either to make a downpayment of 20% or pay the item in full in our webshop.
Yes, we do. All orders starting from € 25,– are send with a track & trace. As soon your order has been dispatched, you will receive an email from us with all your order details. Please ensure that our emails will not end up in the spam folder. We might have important information to communicate.
We have several delivery options depending on where you are situated and which shipping option you choose at checkout. We work with the Luxembourg Post, Bpost, DPD and UPS
Depending of where you are in the world and method chosen it is between € 1.30 till € 11.39*. However, they prices for shipping in the concept store are a bit different. You can check the shipping costs easily just before check-out. You can find more information regarding shipping on our extensive page with all the shipping costs costs. If you still have questions do not hesitate to contact us.
If you have an account you can easily track your order, on your account page. You will be kept informed about the status of your order and when it will be delivered. If you have an account then if anything changes you will be informed automatically. Therefor, it is much easier to create an account. It only takes 2 min and we promise we will not spam you.
We accept all major credit cards, Ideal, Bancontact, Paypal and many more. You can also pay by bank draft. You shouldn’t have any problem finding your favourite payment option. Recently we have even started to accept Klarna. Allthough, there are a few rules connected to this which you can find our page Payment methods.
You can pay in € , CHF and £. Also US$ and C$ are possible but this depends on the payment method chosen.
All payment information are processed by third party providers. Notably Stripe (https://stripe.com) and Mollie (https://mollie.com) The connection to our servers and Stripe/Mollie are established via HTTPS, the standard security protocol for handling sensitive information.
Of course we want you to be happy with your purchase. If this is not the case you can contact us and inform us that you wish to return your purchase. More information regarding returns can be found on our dedicated returns page
We will refund the complete amount you have paid when ordering. However, we will not refund the amount you paid to send back the item to us.
Yes, we do! You can conveniently return your items till the 31st of January. Depending on the situation, this can be extended. Just have a look at our dedicated pages during the festive season.
You can return an item within 14 days from the date of arrival.
There are several ways you contact us. Via e-mail form on our contact page. You can contact us via Whatsapp, call us or via several other social media channels. All details can be found on our contact page.
Yes we do!. If you are a blogger you can send an e-mail to firstname.lastname@example.org.
Have a look at our how-to guides. They give tips on how to care for products. Best to keep your bag in a dust bag at home though, that will prolong the long levity.
Never swim, shower with your jewellery on. Especially rings, do not do your dishes with your rings on. You can find more information regarding this in our how-to guides.