Have any questions regarding ordering? Didn’t receive your order yet? Please look in our Frequently Asked Questions (FAQs). If you still cannot find the answer, do not hesitate to contact us.
It is easy to set up an account. It will only take a few minutes out of your time. If you have an account you can access it on any moment. But more importantly, you can check the progress of an order, and you can change your details. Next time you order again, it will speed up this process. Alternatively, if you do not like to create an account, you can check out as guest instead.
If you forgot your password, you can request a new password on the account page. Just click the link lost password and you will receive a new password via your e-mail.
Depending on where you are residing in the world, this might be the case. We are shipping from Luxembourg, which is in the European Union. Anything ordered within the European Union is free of any custom or duty charges. However, if it is outside the EU, charges may apply when our goods reach your destination. How much? We have no idea, and we have no control over the amount charged.
You will receive a confirmation via e-mail of your order with an order number. Before contacting us, in the event that you haven’t received this e-mail, please look in your spam folder. Did you make a mistake, in your e-mail perhaps? However, we will be happy to help you. Just contact us via chat, e-mail or telephone.
Products are not allotted to anyone till you have paid for your order, so this can happen. We do not sell items that are made in bulk and which have endless stock. Therefore, it is best to finish your order as soon as possible. Also, when you add something to your shopping basket, it is not reserved.
If it is not dispatched yet, it might be possible. However, we cannot promise this. It depends on a lot of factors. But we try the best to limit the shipping costs for you as much as possible.
Yes, that is possible. However, try to contact us as soon as possible. Please note that if you have paid in another currency, a difference in the exchange rate can exist.
You can find an extensive explanation about the ordering process on the page how to order. However, if you still have questions, do not hesitate to contact us. We are happy to help.
The good news is that you can. We ask a 20% down payment. We will send you a payment link and you can pay your downpayment via a trusted and safe link.
While it’s rare, occasional glitches may occur, but our system is functioning correctly 99.9% of the time. If you haven’t received our email, please check your spam or junk folder first. If you still can’t find the order confirmation, don’t hesitate to reach out to us.
We love treating you to special deals! However, there are a few exceptions where our discount codes play hard to get. They don’t apply to our Rainkiss Ponchos as they are already very favourably priced. Any items that are already enjoying a discount are also excluded. Also, for those eye-catching product bundles offered at a discounted price, our discount codes prefer to step back and let the savings shine on their own.
However, we are humans as well and mistakes happen so if you think this is an error. Just grab us online and we will help you!
Neither can you combine discount codes.
While it’s uncommon, there may be occasional hiccups in our system, but rest assured, it’s working as expected 99.9% of the time. If you’re looking for your shipping confirmation email, please check your spam or junk folder initially. If you can’t locate it there, feel free to reach out to us.”
While it’s uncommon, there may be occasional hiccups in our system, but rest assured, it’s working as expected 99.9% of the time. If you’re looking for your shipping confirmation email, please check your spam or junk folder initially. If you can’t locate it there, feel free to reach out to us.”
You will receive an email with a Track & Trace code and the courier used. Please note that this is not the case for children’s jewellery.
We have given the estimated days for delivery. This is just an indication and only for the European continent. If you are ordering outside of Europe or the European Union, the days given here may be longer.
- Check the tracking – Start by reviewing your tracking information to see if there are any updates. Sometimes, delays happen due to customs, weather, or high shipping volumes. Also sometimes there is a delay in tracking information. Use the link on the tracking page (tracking number) to go directly to the courier’s page.
- Give it a little extra time – Shipping estimates are based on average delivery times, but occasional delays can occur. If your package is a few days late, it may still be on its way.
- Contact us – If your order is significantly delayed or the tracking hasn’t updated in a while, reach out to us at cs@yazzys.com We’ll investigate the issue and make sure you get your order as soon as possible.
Your satisfaction is our priority, and we’ll do our best to resolve any shipping concerns quickly!
Yes, you can pick up your order. But please you have to notify us first if you wish to take advantage of this method. Here we also ask either to make a downpayment of 20% or pay the item in full in our webshop.
Yes, we do. All orders starting from € 25,– are send with a track & trace. As soon your order has been dispatched, you will receive an email from us with all your order details. Please ensure that our emails will not end up in the spam folder. We might have important information to communicate.
We have a dedicated track & trace page. Or even easier, make an account so you can track your package on our website.
We have several delivery options depending on where you are situated and which shipping option you choose at checkout. We work with the Luxembourg Post, Bpost, DPD and UPS
Depending of where you are in the world and method chosen it is between € 1.30 till € 11.39*. However, they prices for shipping in the concept store are a bit different. You can check the shipping costs easily just before check-out. You can find more information regarding shipping on our extensive page with all the shipping costs costs. If you still have questions do not hesitate to contact us.
If you have an account you can easily track your order, on your account page. You will be kept informed about the status of your order and when it will be delivered. If you have an account then if anything changes you will be informed automatically. Therefor, it is much easier to create an account. It only takes 2 min and we promise we will not spam you.
However, that for items below the threshold of € 25 there is no tracking. If you wish you can opt for delivery with Fedex.
Yes we do! You can chose UPS Express shipping and you can have your item delivered in one day. However, there are extra costs for these kind shipments.
We accept all major credit cards, Ideal, Bancontact, Paypal and many more. You can also pay by bank draft. You shouldn’t have any problem finding your favourite payment option. Recently we have even started to accept Klarna. Allthough, there are a few rules connected to this which you can find our page Payment methods.
You can pay in € , CHF and £. Also US$ and C$ are possible but this depends on the payment method chosen.
All payment information are processed by third party providers. Notably Stripe (https://stripe.com) and Mollie (https://mollie.com) The connection to our servers and Stripe/Mollie are established via HTTPS, the standard security protocol for handling sensitive information.
Of course we want you to be happy with your purchase. If this is not the case you can contact us and inform us that you wish to return your purchase. More information regarding returns can be found on our dedicated returns page
We will refund the complete amount you have paid when ordering. However, we will not refund the amount you paid to send back the item to us.
Yes, we do! You can conveniently return your items till the 31st of January. Depending on the situation, this can be extended. Just have a look at our dedicated pages during the festive season.
You can return an item within 14 days from the date of arrival.
There are several ways you contact us. Via e-mail form on our contact page. You can contact us via Whatsapp, call us or via several other social media channels. All details can be found on our contact page.
Yes we do!. If you are a blogger and you want to include us in your blog or otherwise you can send an e-mail to yazzys.marketing@gmail.com.
We don’t publicize articles of other companies on our website. For the obvious reasons of course.
Have a look at our how-to guides. They give tips on how to care for products. Best to keep your bag in a dust bag at home though, that will prolong the long levity.
Never swim, shower with your jewellery on. Especially rings, do not do your dishes with your rings on. You can find more information regarding this in our how-to guides.
Ensuring utmost customer satisfaction is our top priority. However, if you ever have any concerns regarding our services, please don’t hesitate to reach out to us at cs@yazzys.com and express your complaint. We are committed to responding to your inquiry within 14 days from the date of receiving your complaint. In case a resolution requires more time, we will acknowledge the receipt of your complaint within the 14-day period and provide an estimated timeline for a comprehensive response.
All agreements made with our customers, regardless of their place of residence, are governed exclusively by Luxembourg law. If, due to international law, another legal system becomes applicable, the interpretation of these general terms and conditions will initially be based on the Luxembourg Law on Market Practices and Consumer Protection as included in the Code of Economic Law.
In the event of any disputes, the competent Luxembourg courts alone shall have jurisdiction. Nevertheless, as a consumer, you have the option of seeking an out-of-court resolution. For this purpose, you may contact the Consumers’ Mediation Service of the Federal Government. This service is authorized to handle requests for out-of-court settlement of consumer disputes. They will either address the matter themselves or refer it to a qualified entity. The Consumer Mediation Service can be reached via this link: https://consumerombudsman.be
For cross-border disputes, you can also utilise the Online Dispute Resolution platform of the European Union, accessible at this link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest.
Should the issue remain unresolved through our personal complaint service (see article 5.1 Terms and Conditions), you have the option to contact SafeShops. They will act as a neutral mediator between us and you, the customer, if your complaint is accepted by SafeShops. Please note that only complaints submitted through the complaint form on https://www.safeshops.be/nl/consumers-complaints/ will be handled. This ensures that SafeShops has all the necessary information to effectively process your complaint.