Handling
As soon as your order has cleared for payment your order will be processed and made ready for shipment. If you order an item or items during the holidays or weekend, it might happen that there are 2 days added to this. However, you will always be notified about the status of your order.
Shipping
Shipping costs will depend on the weight and your geographical zone. Shipping is free for orders from € 50,– for Europe and € 75,– for the rest of the world.
We always send your package with a tracking number. Exceptions to this are the children’s jewelry.
Belgium, Luxembourg and the Netherlands
We ship with several companies. For Belgium and Luxembourg these are KIala (€ 4.50 )and Deutsche Post (€3.50 ). Please allow approx. 1 to 3 days depending on the shipping method chosen.
Europe
For the moment we ship only with Deutsche Post (€ 4.50). However more choices will be added in the future.
Rest of the World
Rest of the World is also being send by Deutsche Post this will cost € 6,50. Orders above the €75,– are free of any delivery charge. Arrival depends on the location we are shipping to. However you will always know where you package is, since we will provide you with a tracking number. Customs can sometimes also play a part therefore, count anywhere between 5-20 days. However, during busy periods like Christmas delivery can take a bit longer. If you need your order quicker we can send as well via DHL or UPS. However, these options are not free of charge. Just contact us for a quote.
Delivery time
Delivery for Germany, Luxemburg and Belgium is around 1 to 3 days. European union should be around 2 to 5 days. Please allow longer delivery times for items send outside the European union.
Pick up
If you wish, you can also pick up your order. Please chose the correct delivery method during ordering your product(s) and advise us at what time and day you wish to pick up your order.