Hello, presumably you bought something from us (many thanks for that!) or if not yet you are intending to. We always want you to be satisfied and happy with your purchase. However, it might be that an item arrives damaged or not totally to your satisfaction. We only accept items that are not worn and are in original packing. You can return items within 14 days of receiving the item.
- Please contact us as soon as possible to send an e-mail to the following address firstname.lastname@example.org Include in this e-mail the following:
- Your name
- Order number
- Reason for returning, Not necessary but would be nice to know (so we can improve)
2. You will receive an e-mail back, and you can return the items with the address label we will include in the e-mail.
3. Pack merchandise securely. Include all items which you have received. This means with handbags the dust bag and everything included, please.
For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for the loss or damage of return shipments. This also means that the customer is responsible for the shipping fee.
When returning, you have 2 choices:
- You can choose between store credit.
- Or a refund of the amount of the initial purchase.
Returning during the festive season is always extend till 31st of January of the following year. Please allow 2 weeks for processing your amount. However, this will often be faster. You can find our contact details over here.
Would like to know more about our order process? You can find all the information on this page.