We always want you to be satisfied with your purchase. However, it might be that an item arrives damaged or not totally to your satisfaction. We only accept items which are not worn and are in original packing. You have 14 days from receiving the item to decide. But the sooner the better, especially if something is damaged.
Email us first to get a return authorization and a pdf with return address label from us.
- Please contact us as soon as possible to send an e-mail to the following address firstname.lastname@example.org. Include in this e-mail the following:
- Your name
- Order number
- Reason of returning
- You will receive an e-mail back and you can return the items with the address label we will include in the e-mail.
- Pack merchandise securely. Include all items which you have received. This means with handbags the dustbag and everything included please.
- For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments. This also means that the customer is responsible for the shipping fee.
- When returning you have 2 choices:
- You can choose between a store credit, in which we will refund your shipping costs as well.
- Or a refund of the amount of the initial purchase.
- Returning during the festive season is always extend till 31st of January of the year following.
You can find our contact details over here.