We always want you to be satisfied with your purchase. However, it might be that an item arrives damaged or not totally to your satisfaction. We only accept items which are not worn and are in original packing within 14 days from receiving. That said please contact us IMMEDIATELY if you would like to return an item, to avoid any confusion.
Email us first to get a return authorization and return address from us or your return will not be accepted, no exceptions.
- A Return Address must be obtained from customer service to receive a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned back to you
- On the packing slip, circle the item(s) being returned. Please indicate reason for return.
- Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
- For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.
You can find our contact details over here.
Returns during Christmas
We will extend the time for returns during Christmas till 30th of January 2017. So you have plenty of time when receiving a present if in the case you don’t like it.